Legal

Privacy Policy

Effective Date: May 2026 · Last Updated: May 2026

At WriteAndPlan.com, your privacy is important to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over your information. By using our website and services, you agree to the practices described in this policy.

1. Who We Are

WriteAndPlan.com ('we', 'us', or 'our') operates the website and writing/planning tools available at www.writeandplan.com. We act as the Data Controller for personal data you provide to us.

For questions about this policy or your data, contact us at: privacy@writeandplan.com

2. What Data We Collect

Account and Identity Data

Your name and email address when you register for an account
Username and password (stored in encrypted form)
Profile information you choose to provide

Usage and Content Data

Documents, plans, notes, and written content you create within our platform
Time and frequency of your activity within the service
Features you use and how you interact with the platform

Technical and Log Data

IP address and browser type
Device type and operating system
Access times, pages visited, and referring URLs
Error logs and diagnostic data

Payment Data

If you subscribe to a paid plan, payment processing is handled securely by our payment provider. We do not store full card details on our servers.

3. How We Use Your Data

To provide, operate, and maintain the WriteAndPlan.com service
To manage your account and authenticate your identity
To process subscription payments and manage billing
To send you service-related notifications (e.g., account activity, password resets)
To send product updates and newsletters, where you have opted in
To improve and personalise your experience on the platform
To diagnose technical issues and ensure platform security
To comply with our legal obligations

4. Legal Basis for Processing

Where required by applicable data protection law (including GDPR), we process your data on the following legal bases:

Contract performance: Processing is necessary to deliver the service you have signed up for
Legitimate interests: To improve our platform, protect against fraud, and ensure security
Consent: For optional communications such as marketing emails — you may withdraw this at any time
Legal obligation: Where processing is required by law

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate the platform, including:

Cloud infrastructure providers (e.g., for hosting and data storage)
Payment processors (e.g., Stripe) for subscription billing
Analytics providers (e.g., for understanding usage patterns — data is anonymised where possible)
Customer support tools to manage user enquiries

All third-party providers are bound by data processing agreements and are only permitted to use your data as instructed by us. We may also disclose information if required by law or to protect the rights, safety, or property of WriteAndPlan.com or its users.

6. International Data Transfers

Your data may be processed outside your country of residence, including in the United States or other countries that may have different data protection standards. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

7. Data Retention

We retain your personal data for as long as your account is active, or as needed to provide you with our services. If you delete your account, we will delete or anonymise your data within 30 days, except where we are required to retain it for legal or tax purposes. Usage logs and diagnostic data may be retained for a shorter period in line with our operational needs.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyse usage. These include:

Essential cookies: Required for the platform to function (e.g., session management)
Analytics cookies: To understand how users interact with our service
Preference cookies: To remember your settings and preferences

You can manage or withdraw your cookie consent at any time using the Cookie Settings option in the website footer. Note that disabling certain cookies may affect functionality.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data ('right to be forgotten')
Right to restriction: Ask us to limit how we process your data
Right to data portability: Request your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@writeandplan.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data in transit, restricted access controls, and regular security reviews. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

WriteAndPlan.com is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the 'Last Updated' date at the top and, for significant changes, by sending an email notification to your registered address. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact:

WriteAndPlan.com — Privacy Team
Email: privacy@writeandplan.com
Website: www.writeandplan.com